F.A.Q.

• HOUSEOLD RULES •

Check-in

From  12.00 until 20.00.

 

Check-out: 10.00.

 

Staff is not always present so we require a time of arrival in order to arrange your check-in. From 20.00 until 24.00 check-in is still possible with a late arrival fee of Euro 20 and subject to confirmation by the property. After midnight, check-in is not possible.

No Smoking

All rooms and public areas are non-smoking.

Reception

Our guesthouse has not an 24/7 reception, but the staff is always there in the morning and is always available on the phone or via email.

Cleaning

Cleaning is done daily. Sheets and towels are changed every 3 days.

City Tax

The municipality of Rome imposes a tourists tax which is not included in the price: €3.5 per person per day.

The tax does not apply to children under 10 years and for more than 10 consecutive nights.

Payments

A warrancy credit card is requested to guarantee the booking. Upon arrival it is then possible to pay either with cash or by credit card / ATM.

Cancellations

Cancellation policy is 2 days prior to arrival by 1p.m., to avoid one night penalty.

 

The policy does not aply on non-refundable rates which cannot be canceled or changed without losing the entire stay.